Your privacy matters to us. This policy explains exactly what personal data dh77 collects from Pakistani players, how it is used, who we share it with, and the rights you have over your information. We keep it plain and honest — no legal jargon walls designed to confuse.
Six core commitments that shape how dh77 handles your personal data
Every piece of data that travels between your device and dh77 — from your login to your payment details — is encrypted using 256-bit SSL. This is the same standard used by major banks globally. Your CNIC number, account balance, and deposit history are never transmitted in plain text.
dh77 does not sell, rent, or trade your personal information to any third party for marketing purposes — not now, not ever. The personal data you provide during registration and verification exists solely to operate your account, process transactions, and comply with regulatory requirements. That's it.
We collect only the data that is strictly necessary to run your dh77 account, process deposits and withdrawals, verify your identity, and comply with legal obligations. We do not collect browsing history from outside the platform, social media profile data, or any information beyond what is needed to serve you as a player.
You have the right to access the personal data dh77 holds about you, request corrections, and in certain circumstances request deletion. These rights can be exercised by contacting support@dh77.biz — requests are processed within 30 days and acknowledged within 7 business days of receipt.
dh77 understands that Pakistani players are particularly careful about where their financial and identity data goes. All CNIC documents submitted for verification are stored in encrypted form and are never used beyond the identity verification purpose. Verification data is handled internally and not passed to third parties beyond certified KYC processors.
dh77 sends promotional communications only to players who have not opted out. You can unsubscribe from all marketing emails and SMS notifications at any time through your account settings or by replying STOP to any SMS. Opting out of marketing does not affect transactional communications about your account.
Who this policy applies to: This Privacy Policy applies to all users of the dh77 platform (dh77.biz) including registered players, visitors, and anyone who contacts dh77 through any channel. "We", "us", and "dh77" refer to DH77 Entertainment Ltd., the operator of dh77.biz. "You" means you as a user of the platform.
At dh77, we take data privacy seriously. We understand that Pakistani players are particularly mindful of where their personal information goes, and rightly so. This Privacy Policy is our commitment to being clear and straightforward about every aspect of how we handle the information you share with us when you use dh77.
This document covers what data we collect, why we collect it, how long we keep it, who might see it, and what rights you have to control it. We have written it in plain English rather than dense legal language because we believe you deserve to actually understand what you're agreeing to — not just scroll past a wall of text.
By registering an account on dh77 or by continuing to use the platform after this policy becomes effective, you acknowledge that you have read and understood its contents. If you have any question about any part of this policy, contact our support team at support@dh77.biz — we're available 24/7 and can respond in both English and Urdu.
dh77 collects personal data only where it is necessary to operate the platform and serve you properly. The categories of data we collect are as follows:
When you create an account on dh77, we collect: your full name, date of birth, mobile phone number, email address, and preferred payment method. This data is essential to create and manage your account.
Before processing your first withdrawal, dh77 requires identity verification. For Pakistani players this means submitting a copy of your CNIC (Computerised National Identity Card) or passport. This data is processed by a certified KYC (Know Your Customer) verification service and is retained in encrypted form. It is never used for any purpose beyond confirming your identity and age.
We collect records of deposits, withdrawals, and transaction history within the dh77 platform. We do not store full payment card numbers or Easypaisa / JazzCash wallet credentials — these are handled directly by the payment gateways and never pass through dh77's servers in their complete form.
dh77 records your gameplay activity including games played, bets placed, wins and losses, session times, and responsible gaming tool usage. This data is used to operate the platform fairly, detect fraud, calculate VIP tier and cashback, and comply with regulatory requirements.
When you access dh77, we automatically collect technical information including: IP address, browser type and version, device type and operating system, session timestamps, and pages visited within the platform. This helps us maintain platform performance and identify suspicious activity.
If you contact dh77 support via live chat, email, or any other channel, we retain records of those communications for customer service quality and dispute resolution purposes.
| Data Category | Examples | Purpose | Mandatory? |
|---|---|---|---|
| Registration | Name, DOB, phone, email | Account creation | Yes |
| Identity / KYC | CNIC, passport | Verification before withdrawal | Yes |
| Financial | Transaction history | Payments, AML compliance | Yes |
| Gameplay | Bets, wins, sessions | Fair play, VIP, RG tools | Yes |
| Technical | IP address, device type | Security, fraud detection | Automatic |
| Communications | Support chat logs | Service quality, disputes | Auto on contact |
| Marketing preferences | Opt-in/out status | Communication preferences | Optional |
dh77 uses the personal data we collect for the following purposes:
Important: dh77 never uses your personal data to make automated decisions that could significantly affect your rights without human review. If our fraud detection system flags your account, a human member of the compliance team reviews the case before any action is taken.
dh77 processes your personal data on the following legal bases:
dh77 does not sell or rent your personal data. We share data only in the limited circumstances described below:
To process deposits and withdrawals, dh77 shares necessary transaction data with authorised payment gateways including Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners for IBFT and card transactions. These processors are contractually bound to use your data only for payment processing purposes and are subject to their own data protection obligations.
CNIC or passport documents submitted for KYC verification are processed by certified identity verification service providers. These providers operate under strict data handling agreements with dh77 and are not permitted to use your documents for any other purpose.
dh77's game providers receive anonymised or pseudonymised gameplay data (such as bet sizes and game outcomes) to ensure game integrity and RTP compliance. Game providers do not receive your full name, CNIC, or payment details.
dh77 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or where we believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosure where permitted to do so by law.
Where DH77 Entertainment Ltd. is part of a corporate group, data may be shared with affiliated entities for operational purposes under equivalent data protection standards. Such transfers are subject to internal data sharing agreements.
What we never do: dh77 will never share your personal data with third-party marketing companies, data brokers, or advertisers. Your information is not a product and will not be treated as one.
dh77 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file placed on your device when you visit dh77. We use three categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? | Duration |
|---|---|---|---|
| Essential | Login sessions, security tokens, platform functionality | No — required for platform to function | Session / 30 days |
| Analytics | Understanding which pages and games are popular; performance monitoring | Yes — via cookie settings | Up to 12 months |
| Functional | Remembering your language preference and session settings | Yes — via cookie settings | Up to 12 months |
You can manage your cookie preferences through your browser settings. Disabling analytics and functional cookies will not affect your ability to play games or process transactions on dh77. Disabling essential cookies will prevent you from logging into the platform.
dh77 does not use third-party advertising cookies or tracking pixels that report your activity on our platform back to social media companies or advertising networks.
dh77 retains personal data for as long as it is necessary to fulfil the purposes described in this policy. The following retention periods apply:
When data reaches the end of its retention period, dh77 securely deletes or anonymises it so that it can no longer be associated with you as an individual.
As a dh77 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at support@dh77.biz with the subject line "Data Rights Request".
How to exercise your rights: Email support@dh77.biz with the subject line "Data Rights Request". Include your account username and a description of your request. We will acknowledge your request within 7 business days and complete it within 30 days. Identity verification may be required before processing sensitive requests.
dh77 applies a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability related to dh77, please report it responsibly to support@dh77.biz. We take all reports seriously.
In the event of a data breach that poses a risk to player rights, dh77 will notify affected players within 72 hours of becoming aware of the breach, including the nature of the data affected and the steps being taken to address it.
dh77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age is confirmed during the identity verification process required before the first withdrawal. If dh77 discovers that personal data has been collected from an underage individual, the account will be immediately closed, all data will be securely deleted, and deposited funds will be returned to the payment source.
Parents and guardians who believe their child may have created an account on dh77 should contact support@dh77.biz immediately. We will act swiftly to investigate and resolve the situation.
The dh77 platform does not contain links to external websites for marketing or promotional purposes. All navigation on dh77 stays within the dh77.biz domain. If you access dh77 through a referral link from a third-party source (such as a friend's referral link), dh77 is not responsible for the privacy practices of the referring site or individual.
Payment gateways such as Easypaisa and JazzCash operate their own privacy policies, which govern how they handle your financial data on their own platforms. dh77 recommends reviewing those policies separately to understand how your payment provider handles your data outside of transactions related to dh77.
As a platform that uses internationally certified game providers and payment processing infrastructure, some of your data may be processed by systems or personnel located outside Pakistan. Where this occurs, dh77 ensures that equivalent data protection standards apply through contractual mechanisms including standard contractual clauses and data processing agreements.
dh77 does not transfer CNIC or identity documents to jurisdictions that do not provide adequate data protection standards. All identity verification processing that involves a cross-border element is conducted under strict data handling agreements with the verification provider.
dh77 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable laws. When we make material changes — particularly those that affect your rights or the way we use your data — we will notify you via in-account notification and/or email at least 7 days before the change takes effect.
The effective date at the top of this page will be updated with each revision. Your continued use of dh77 after the effective date of any updated policy constitutes acceptance of the changes. If you do not agree with an updated policy, you may close your account and request withdrawal of your real-money balance before the effective date without penalty.
Previous versions of this policy are available on request by emailing support@dh77.biz.
If you have any question, concern, or request relating to this Privacy Policy or to the personal data dh77 holds about you, please contact us through any of the following channels:
We acknowledge privacy-related enquiries within 7 business days and aim to resolve all requests within 30 days. For complex requests involving large volumes of data, we may extend this to 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.
Your privacy matters to dh77. We built this platform for Pakistani players and we handle your data with the same care we'd want applied to our own. If something in this policy is unclear or concerns you, please reach out — we would rather address a concern directly than have you left wondering.
The questions Pakistani dh77 players ask most about their privacy and data
Now you know exactly how dh77 handles your data — securely, transparently, and only for the purposes that serve you. Join Pakistani players who trust dh77 for fast PKR payouts, fair games, and a platform that takes your privacy as seriously as your gameplay experience.